Frequently Asked Questions

1. What products do you sell?
We specialize in braided wigs, factory wigs, dreadlock wigs, and handcrafted bead bags, Jewelries and Accessories all designed to enhance your beauty and confidence.

2. Are your wigs handmade?
Yes! All our braided wigs are carefully hand-braided and made with premium materials and some of our non braided wigs are handmade while some are factory made for a natural look and long-lasting quality.

3. Do you deliver Worldwide?
Yes, we offer nationwide delivery across Nigeria and international shipping in some countries.

4. How long does delivery take?
Orders are processed within 1–3 business days, and delivery typically takes 3–7 business days depending on your location.

5. What payment methods do you accept?
We accept debit/credit cards, bank transfers, and secure online payments through Shopify.

6. Can I return or exchange a product?
Due to the nature of our products — especially wigs and other wearable items — we do not accept returns or exchanges for hygiene and safety reasons. Each item is carefully inspected and packaged before shipping to ensure top quality.

However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos and videos, and we’ll be happy to assist you.

7. How do I care for my wig or bead bag?
Each product comes with simple care instructions.

• Keep wigs on a stand when not in use.

• Avoid exposing bead bags to excessive heat or heavy pressure.

• Store all items in a clean, dry space.

8. How can I contact customer service?
You can reach us anytime via:
📧 Email: klasikladycollections@gmail.com
📱 WhatsApp: +234 7079233478
📍 Location: Enugu, Nigeria